The Playbook is how we record and improve our methods – it is a catalogue of updated frameworks and processes that we use to solve design problems.
26 June 2015
Service frameworks show a complete picture of all channels, users, and data within a system.
Increasingly we are designing services – linked channels serving the needs of different users as they move across different contexts of use (e.g. an analytics app that shows a large overview on desktop and also knows which users need specific alerts on mobile).
In showing the whole systems, clients can:
The service framework often starts as a simple diagram to show the parameters of the service but then gains detail as channels are developed.